We provide you below with our T&C’s to enable us to offer the best possible service and to give all customers the fairest deal. This also provides yourself, the customer, with an insight into our policy's.
As we are registered UK business we are legally entitled to refuse custom at our discretion, for this we must notify you. Which we will do via e-mail should this arise.
We are a reputable business, supplying our clients with the best possible service and products, time and time again.
Below are details of our legal Terms & Conditions which apply to all orders purchased with us. And in certain circumstances we reserve the right to use these at our discretion.
- We do not accept liability for damage or injury through misuse of products purchased.
- Customers are required to notify us within three working days of any shortages or damages to their deliveries. Any notification's after this time cannot be dealt with as you will have given us insufficient time to investigate your claim. Any customer requesting goods to be left safe are accepting full liability for cost of goods and no claim can be brought to ProFight Warehouse Ltd for missing or partially delivered items.
- Where parcels are delivered by courier and goods are damaged, we request that our customer signs for the goods as damaged and then notify us within 2 working days and we will endeavor to investigate the case for you. This will not affect customers statutory rights.
- Designs and colour schemes may vary due to the manufacture and/or dye process of some items from time to time.
- Refusal of goods at the time of delivery will result in full postal charges being incurred by the customer. This includes sending back to customer. At our discretion, we may also charge any fees which it costs us to deal with a returned item that has been refused/undelivered. These fees will be determined by what the order consists of and by what shipping method was used.
- Investigation of missing or delayed parcels will be pursued through normal channels before any compensation is considered.
- All goods purchased including all UK & International orders, are property of ProFight Warehouse Ltd until paid for in full and payment has cleared. We reserve the right to pass on any details of unpaid orders to debt management services, who will then investigate on behalf of ProFight Warehouse Ltd. Any court fees or debt management charges relating to unpaid orders, will be passed onto the customer in certain circumstances.
- No special offers or sale items will be accepted for refunds or exchanges unless faulty or agreed otherwise. Special offer or sale items will be marked clearly as such.
- Please note that courier charges may be applicable where customers require goods to be re-directed to an alternate address or where a further delivery attempt has to be made by the courier when the customer has been unavailable to accept the goods.
- If a card has been left at a delivery premises, failure to act upon the card will result in a re-delivery charge (where applicable).
- Please note that it is required by law to supply an official copy of either your passport, drivers licence or birth certificate proving you are over the age of 18 years old for orders containing weapons. By completing a purchase on eBay you are consenting to being at least 18 years of age.
- If in certain circumstances we believe that feedback cannot be justified by the customer in accordance with the Terms & Conditions of sale, we reserve the right to ask you to revise the feedback, if this is unsuccessful we also reserve the right to remove the feedback.
- If in extreme circumstances the goods are not received and an eBay/Paypal claim is opened by the customer, please beware that all proofs of dispatch & tracking information are kept within the company. And, they will be forwarded to eBay & Paypal in all cases of a claim being made against us. Please bear this in mind when making a claim. Once eBay/Paypal claims are finalised by them, we will not help further regarding the order as the funds are classed as disputed and eBay or Paypal's decisions are final.
- Where an item is to be returned where the customer is not at fault, postage reimbursement is limited to £6.90 in respect of the returned parcel.
- Any charges incurred in respect to bounced cheques, i.e Returns or Represented will be passed to the customer, there is a minimum charge of £10 for bounced cheques.
- Prices are subject to alteration without prior notice.
- Please note that Heavy or Large items do incur additional postage charges, they are not included in any FREE shipping offer or standard postage deals.
- Force Majeure: Where, in spite of its reasonable efforts, ProFight Warehouse Ltd are unable to perform an obligation due to circumstances beyond its reasonable control, it shall not be deemed to be in breach of its contract with the customer.
- Customers are required to understand that ProFight Warehouse Ltd, trade outside of eBay also, whilst we make every effort to list products accurately at time of listing, please be aware that stock levels do vary from hour to hour, if we have a problem with your order, you will be notified via e-mail.
- All goods are subject to availability. We reserve the right to alter specifications and/or products without notification.
- Please note: All of the above terms will be applicable to Business Agreements.
Returns & Exchanges T&C's
- All orders that require an exchange are subject to return at our discretion.
- All returns & exchanges requests must be received within 14 days of receiving your goods, any request after this period will be accepted at our discretion only. This does not affect your statutory rights.
- A return postage fee, is always applicable where exchanges are required. This fee varies depending on product purchased and also destination of return. We will explain this to you when you request your return.
- Return postage to us is at the cost of the customer. This is dependent on the nature of the return and at our discretion may be refunded.
- Before returning goods we advise you to contact us, as this is the easiest way to guarantee your return. If an item is returned without contacting us first or without returning the appropriate documentation, we reserve the right to refuse the exchange and the customer will be liable for all postage costs incurred.
- Please note: There is currently no returns policy for Media Items, such as DVD's, Books etc. This is due to the fact that we cannot guarantee you have not read/watched the product before returning. Returns of these items will only be considered if the items are in the original undamaged packaging, faulty or the incorrect goods were sent.
- All returns & refunds are subject to approval, and some instances refunds can take up to 14 working days to be processed. It is very rare that this will happen, however, please be aware that it may.
If you require a return, you must contact us in the first instance, we will then provide you with a RMA returns number & return address to send the goods back to us.
All returns & exchanges should be returned in original packaging but must be without any damage. If this is not the case, we reserve the right to refuse the return and/or charge administration fees and re-stocking fees. This is non - negotiable as this incurs the time of our staff.